Privacy Policy

Introduction.

baji9 ("we", "us", or "our") is committed to protecting the privacy and personal data of every user who visits or registers on our platform at baji9.lat. This Privacy Policy explains in plain language what information we gather, why we gather it, how it is used, and the choices you have regarding your data. By accessing or using our platform, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy.

This policy applies to all players based in Bangladesh and any other jurisdiction who use baji9 services including cricket betting, slots, live casino, and all other games and features available on our platform. We strongly encourage you to review this document periodically, as we may update it in response to regulatory requirements or improvements to our services.

Information We Collect.

We collect several categories of information in order to deliver, maintain, and improve our services. The categories of personal data we may collect from you include the following:

• Identity Data: Full legal name, date of birth, gender, nationality, and a copy of a government-issued identity document for KYC verification purposes.
• Contact Data: Email address, mobile phone number, and residential address (city, district, postal code) within Bangladesh or your country of residence.
• Financial Data: Payment method details including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or other banking credentials used to make deposits and withdrawals on our platform.
• Technical Data: Internet protocol (IP) address, browser type and version, device identifiers, operating system, time zone, and connection data collected automatically when you access our platform.
• Usage Data: Game history, bet amounts, session duration, pages visited, features used, and behavioral patterns that help us understand how you interact with baji9.

We do not knowingly collect data from individuals under 21 years of age. If we become aware that a minor has provided personal data, we will take immediate steps to delete such information from our records and close the associated account.

How We Use Your Information.

We process your personal data only where we have a lawful basis to do so. The primary purposes for which we use your data are as follows:

• Account Management: To create, verify, maintain, and secure your baji9 account, including identity verification (KYC) and age verification (21+ only).
• Service Delivery: To process your deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and to settle bets and game results accurately.
• Customer Support: To respond to your queries, complaints, and support requests in a timely and effective manner, particularly during BPL, IPL, and T20 World Cup match days.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activities that could harm our platform or its users.
• Responsible Gaming: To monitor gaming patterns and identify indicators of problem gambling so we can proactively offer appropriate support, self-exclusion options, and deposit limits in line with our responsible gaming commitments.
• Marketing and Personalisation: To send you relevant promotions, bonus offers, and platform updates via email or SMS, where you have provided your consent. You may opt out of marketing communications at any time.

Data Sharing and Disclosure.

baji9 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data with trusted third parties in the following limited circumstances:

• Payment Processors: We share necessary transaction data with payment gateway partners (such as bKash, Nagad, and Rocket) solely to execute your deposit and withdrawal requests. These partners operate under their own privacy frameworks and do not receive data beyond what is required for the transaction.
• Technology and Platform Providers: We engage reputable technology service providers including game studios such as Pragmatic Play, Evolution Gaming, Spribe, and others, who may receive limited usage data to operate their services within our platform. These providers are contractually bound to protect your data.
• Legal and Regulatory Obligations: We may disclose your personal data when required by law, court order, or regulatory authority, or when we reasonably believe disclosure is necessary to protect the rights, property, or safety of baji9, its users, or the public.

Any third party with whom we share data is required to maintain appropriate security measures and use your data strictly for the purpose for which it was disclosed. We do not authorise any third party to use your personal data for their own purposes beyond what we have described in this policy.

Cookies and Tracking Technologies.

baji9 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how our platform is used. Cookies are small text files stored on your device. We use the following types of cookies: essential cookies that are strictly necessary for the platform to function; preference cookies that remember your language, region, and display settings; and analytics cookies that help us understand usage patterns so we can improve our services.

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our platform. For further information on how we use cookies and your options for managing them, please contactour support team.

Data Retention.

We retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. In practice, this means that account-related data is retained for the duration of your active account relationship with baji9 and for a reasonable period thereafter to comply with applicable record-keeping requirements.

Transaction records, including deposit and withdrawal history via bKash, Nagad, Rocket, and other payment methods, are retained for a minimum period as required by financial compliance standards. Once data is no longer required, we securely destroy or anonymise it so that it can no longer be associated with you personally.

Your Rights and Choices.

As a user of baji9, you have the following rights in relation to your personal data. You may exercise these rights at any time by contacting our support team using the details provided at the end of this policy:

• Right of Access: You have the right to request a copy of the personal data we hold about you and to receive information about how we process it.
• Right of Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right of Erasure: Subject to our legal obligations, you may request the deletion of your personal data from our systems. Please note that certain data may need to be retained for regulatory compliance purposes even after account closure.
• Right to Restrict Processing: In certain circumstances, you may request that we limit the ways in which we use your personal data while a dispute or query is being resolved.
• Right to Withdraw Consent: Where our processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before your withdrawal.

We aim to respond to all valid data rights requests within a reasonable timeframe. If you are dissatisfied with our response, you retain the right to escalate your concern to the appropriate authority in your jurisdiction.

Data Security.

baji9 implements industry-standard security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our platform uses SSL encryption to secure all data transmissions between your device and our servers. Access to personal data is restricted to authorised personnel who require it in order to perform their job functions, and all staff with access to user data are trained in data handling best practices.

While we take every reasonable precaution to safeguard your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify you and take appropriate remedial action as promptly as possible in line with our obligations.

Third-Party Services and Links.

Our platform integrates games and services provided by reputable third-party studios and technology providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. While these providers operate within our platform environment, they maintain their own privacy practices. We recommend reviewing the privacy policies of any third-party service providers whose products you engage with on our platform. baji9 is not responsible for the privacy practices or content of third-party services operating within or alongside our platform.

Changes to This Privacy Policy.

baji9 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this document and, where appropriate, notify registered users via email or a prominent on-platform notice. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of baji9 following the posting of changes constitutes your acceptance of those changes.

Contact Us.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way baji9 handles your personal data, our dedicated support team is available to assist you. We are committed to resolving all privacy-related queries in a fair, transparent, and timely manner. Players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh are welcome to reach out to us at any time.